2022 call center software Customer Service industry standards 
Hodusoft
MAY 10, 2024
The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. The virtual contact center supports home based agents.
Fonolo
DECEMBER 1, 2022
With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace? billion by 2027.
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Hodusoft
APRIL 5, 2023
If your budget allows, equip your call center with a fax machine, printer, and other peripheral devices. Now coming to the soul of your call center i.e. your call center software , it pays to invest in quality. That will enable you to reap handsome rewards in the long run.
Fonolo
MARCH 17, 2022
At first glance, a call center manager job may seem easy compared to the agents they oversee. After all, they are not the ones who have to navigate call center software, ensure customer satisfaction, and take all the phone calls. Industry Report: State of the Contact Center 2022.
Balto
NOVEMBER 8, 2022
A long call seems bad on paper, but if the call resulted in a satisfied customer, its duration becomes irrelevant. Zappos, an American online retailer, holds the record for the longest customer service call of all time, reaching over 10 hours. 2022 Metric Benchmarks. Breaking KPI Records with Balto.
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