CCNG

OCTOBER 19, 2022

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Hodusoft

MAY 24, 2023

Call centers have always been at the cutting-edge of digital revolution. Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. billion in 2022 to USD 4.1 billion in 2020.

call center software 52

call center software Call Center Self service call center solutions 52

AWS Machine Learning

DECEMBER 21, 2023

Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022 , being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth.

Contact Center 96

Contact Center Scripts Interactive Voice Response contact center solutions 96