How Do Executive Attitudes Influence the Contact Center Agent Experience?
Balto
SEPTEMBER 16, 2022
In our most recent report on how to recession-proof your contact center, we found that executives who viewed their contact center as a waste of resources had nearly 3x the agent churn compared to those that did not, as well as lower NPS and CSAT scores across the board. Value perception (1-5) vs. agent churn rate.
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