Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. Poor customer support not only affects satisfaction but can also harm the reputation of financial organizations. percent from USD 90.57

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Hodusoft

MAY 24, 2023

As per a report by Forrester, call centers’ investment in AI will boost over 300 percent in the next year. The international call center AI market size will grow from USD 1.6 billion in 2022 to USD 4.1 Many call centers will invest heavily in call center software fortified by sophisticated AI tools and algorithms.

call center software 52

call center software Call Center Self service call center solutions 52

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

virtual call center 52

virtual call center Call Center Contact Center call center software 52