Understanding the call center agent’s network in a WFH world
Spearline
FEBRUARY 23, 2022
As we settle into 2022, it seems like call center agents may continue in their WFH (work from home) mode even beyond the pandemic. This will be done either part time or full time, for some agents or for all of them. At home, agents will have noise around them. What does the agent’s network look like?
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