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Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

CSM Magazine

JUNE 22, 2023

Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike. Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike.

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Agent Empowerment Customer centricity industry standards Analytics 52
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Why There’s Never Been a Better Time for Channel Partners to Offer Workforce Engagement Management Solutions

CSM Magazine

JULY 14, 2022

In 2022, it’s safe to assume that most interactions that customers have with organisations will be digital – via their phones, laptops, smart TV’s etc. Loyalty is now a digital experience. The best WEM solutions capture and analyse unlimited amounts of raw data and transform it into valuable intelligence and actionable insights.

Management 59
Management Agent Empowerment Analytics Cloud contact 59
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