2021 Customer Service industry standards Upselling 
Comm100
JANUARY 29, 2021
Best Chatbots in 2021: Chatbot providers that stand out from the crowd. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Ready to explore the best chatbots of 2021? Then, Ada allows you to track customer behavior and agent performance.
Callminer
FEBRUARY 23, 2021
COVID-19 led to new realizations about how call centers need to operate, including a shift to remote work , system-wide stressors and important shifts in customer experience and service expectations among consumers. New Challenges for Call Centers in 2021. More Flexible Service Solutions. Video customer service is coming.
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Totango
MAY 5, 2021
This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. There is an index that scores customer satisfaction on a scale of zero to ten. Anticipating which customers are viable candidates for upsell/cross-sell opportunities. What do you have to lose?
Balto
AUGUST 3, 2022
We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. For example, studies show that: Customers who had a bad customer service interaction are 50% more likely to share it on social media than those who had a good experience. Our respondents were 64.7%
Comm100
OCTOBER 30, 2020
With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Best for: Companies that want to offer a purely automated service without live chat agents to support. Ada’s AI customer service bot helps you personalize automated customer experience.
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