ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. August 11, 2021. ViiBE sends a quick after-call survey to measure KPIs like first call resolution (FCR) , net promoter score (NPS) in real-time. The benefits of cloud-based contact center solutions.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

Hodusoft

JANUARY 1, 2024

That number was 197 million in March 2021. In this blog, we will delve into the importance of virtual banking and the role of Contact Center Software in streamlining remote financial services. Particularly, the cloud-based contact center solutions offer greater flexibility to adapt to changing requirements.

Contact center software 52

Contact center software Banking Contact Center Finance 52

NobelBiz

FEBRUARY 22, 2023

In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. How to increase the Fist Call Resolution?

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

NobelBiz

FEBRUARY 15, 2023

In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. How to increase the Fist Call Resolution?

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

3CLogic

NOVEMBER 10, 2021

The Work Insitute’s 2021 Retention Report reveals that lack of career development opportunities is actually the number one reason why employees decide to quit their jobs. So how can you ensure you maintain or improve first call resolution rates? Establish Promising Growth Opportunities.

Contact Center 93

Contact Center Interactive Voice Response Schedule adherence Average Handle Time 93

NobelBiz

FEBRUARY 17, 2023

Properly handling several communication channels means having the right solution for your call center. In that regard, you need a true Omnichannel Solution that can manage phone, social media, SMS, e-mail, web chat, and live chat. However, service quality can be enhanced by tracking down and returning abandoned calls.

Service level 52

Service level Call Center Abandon Call First call resolution 52