2021 Cloud contact Scripts Surveys 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Enghouse Interactive
JANUARY 13, 2021
of all other companies have a CX project that has been completed, is underway, or is planned for implementation in 2021. Successful companies more likely to use cloud services and are more successful when they do. Using cloud contact center platforms drives more revenue (54.1% Artificial Intelligence: 71.6% vs. 32.3%).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 22, 2023
The rise of Social Media In 2021, you can’t discuss client interaction and customer experience without mentioning social media. After-sale: You can choose to contact a client through email or phone to convey loyalty and survey activities. And it goes without saying that this progress pleases customers.
NobelBiz
FEBRUARY 22, 2023
The rise of Social Media In 2021, you can’t discuss client interaction and customer experience without mentioning social media. After-sale: You can choose to contact a client through email or phone to convey loyalty and survey activities. And it goes without saying that this progress pleases customers.
Hodusoft
NOVEMBER 29, 2022
This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. 10 top contact center software for business success Now the question comes “why top 10 contact center software?” HoduCC – Contact Center Software. RingCentral.
Expert insights. Personalized for you.
176 
Let's personalize your content