2021 Cloud contact Gamification Personalization 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Liveops
MARCH 11, 2021
A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Having the right person in place sets the foundation for a successful work-at-home environment. . Liveops leverages a social network platform that includes gamification, events and networking among agents. .
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Hodusoft
FEBRUARY 9, 2022
The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Remote/Hybrid work support . The way forward.
Noble Systems
FEBRUARY 10, 2021
Earlier in this 3-part blog series, we looked at recent changes in consumer demands ( Part 1 ), including the top five contact center customer behavior trends that are here to stay ( Part 2 ). They include: higher expectations of agents, a demand for multiple communication channels, and a more personalized and consistent experience.
Liveops
MARCH 15, 2021
A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Having the right person in place sets the foundation for a successful work-at-home environment. . Liveops leverages a social network platform that includes gamification, events and networking among agents. .
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