Global Speech Networks

FEBRUARY 2, 2022

This transition to digital engagement is delivered through modern cloud contact centre technology providing innovative opportunities for growth. Flexible, powerful and well-suited to the unique needs of financial services, cloud technology creates better experiences for both agents and customers. Reduce handle times.

Cloud contact 52

Cloud contact Technology Chatbots Self service 52

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Virtual call centers offer many benefits for both businesses and their employees.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

SharpenCX

JANUARY 6, 2021

As many as 20% of Fortune 500 companies won’t make it through 2021 in one piece. Your customer and agent-focused investments in modern cloud technology will deliver ROI. By the end of 2021, the number of remote workers will sit at 3x pre-pandemic levels. Strategic Contact ). Remote work won’t vanish any time soon.

Call Center 67

Call Center Coaching Abandon rate Contact Center 67

SharpenCX

AUGUST 4, 2021

I’m giving you 3 projects to refresh your customer service strategy today (plus tips to start them) to round out a better 2021. The Future of Jobs Report out of the World Economic Forum predicts that no less than 54% of all employees will need re-skilling or upskilling by the end of 2022. It’s a win-win! >>

Customer Service 128

Customer Service Coaching Contact Center Interactive Voice Response 128

Hodusoft

NOVEMBER 29, 2022

HoduCC – Contact Center Software. In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. Using Genesys Cloud CX, contact center owners can effortlessly handle interactions and metrics and address problems quickly. RingCentral.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40