2021 Business Process Outsourcing Chatbots Contact Center 
Hodusoft
MARCH 13, 2024
Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. billion in 2021 to USD 205.32 BPO contact centers are equipped with specialized knowledge in financial products and services.
Playvox
OCTOBER 19, 2021
If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. unemployment rate was 5.4%
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ShepHyken
NOVEMBER 4, 2022
This makes it all the more crucial to delivering a top-notch customer experience, otherwise, people are sure to take their business elsewhere! . According to Statista (2021), 57 percent of companies use BPOs so that they can concentrate on core issues and operations of their businesses and minimize costs.
Talkdesk
SEPTEMBER 8, 2020
Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78
Hodusoft
MARCH 21, 2024
Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. from 2021 to 2028. from 2021 to 2028. As per a report by McKinsey , most contact centers experience average annual turnover rates of up to 60 percent each year.
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