2021, Bilingual agents and Metrics - Customer Contact Central

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2021

Bilingual agents

Metrics

B2B Has Its Own CX Challenges

Anexa BPO

FEBRUARY 17, 2023

Using operational and financial metrics that are already familiar tools to these upper-level leaders can support your position, and prove your points. Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements. And eCommerce? We were made for that.

B2B

B2B Bilingual agents Outbound sales B2C

Why Does A Business Need Multilingual Customer Support?

IdeasUnlimited

JULY 4, 2022

It’s always better to have bilingual agents answering these calls and to have the proper call forwarding procedure in place so that clients can be entertained fast and without delay. Relaying information back and forth can be too time consuming and, most of the time, enough to discourage customers from locking their purchase.

Customer Support

Customer Support Bilingual agents Entertainment Call Center

B2B Has Its Own CX Challenges

Why Does A Business Need Multilingual Customer Support?

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