2021 Big data Customer Experience Technical Support 
TechSee
FEBRUARY 1, 2021
billion in 2021, at a CAGR of 43.6%. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. billion in 2016 to $17.67 The driver for this growth?
TechSee
MARCH 7, 2019
In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. Gartner’s report takes a wider view by outlining the need for custom-built VEAs that combine both of these aspects into a solution with the potential to revolutionize contact center operations.
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