COPC

APRIL 20, 2020

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Given the current trajectory, Sunshine Financial Service expects to receive its latest batch of COPC site certification in early April 2021. About Sunshine.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

Avaya

AUGUST 2, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social.

Enterprise 63

Enterprise Big data Analytics Technology 63

CustomerSuccessBox

OCTOBER 4, 2021

But how can you begin to shine in Customer Success ? In this blog post, we will outline the top 10 best customer success certificates and training in 2021. Also, how to make sense of the data that you see, how to plan the day to manage your portfolio of accounts effectively, and increase the retention rate. Link: [link].

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

Avaya

JUNE 9, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social.

Enterprise 41

Enterprise Big data Analytics Technology 41

Spearline

JULY 13, 2021

Ultimate.ai’s ‘Navigating Customer Service 2021: The Year of Transformation’ free guide explores how COVID impacted the customer service industry. Which new channels will be vital for customer communication and relationship management? What’s on the horizon for 2021? Other insights.

Contact Center 98

Contact Center Telecommunications Analytics Surveys 98

C3Centricity

SEPTEMBER 24, 2017

Harnessing technology to enable companies to adopt a customer-first strategy. A 2016 Forrester report shows that while 72% of businesses say improving customer experience is their top priority, only 63% of marketers prioritize implementing technology investments that will help them reach this goal! What do you think?

Technology 48

Technology Transportation Entertainment Customer centricity 48

Avaya

SEPTEMBER 7, 2017

Consider how much has changed over the last decade in terms of technology and the customer experience (CX). And the concept of a platform that seamlessly integrated various channels and devices to deliver consistent, contextual, end-to-end experiences? About 10 years ago, the first iPhone would be hitting the U.S. market soon.

Customer Experience 67

Customer Experience Contact Center Analytics Finance 67

Education Services Group

MARCH 27, 2023

In Customer Success, we use data for all sorts of things like analyzing customer health scores , looking for trends in Voice of the Customer (VoC) programs , and capacity planning for short and long-term strategic decision making. If you know anything about us here at ESG, you know that we love data!

Upselling 52

Upselling Big data Sales Customer Experience 52

TechSee

MARCH 7, 2019

In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. Gartner’s report takes a wider view by outlining the need for custom-built VEAs that combine both of these aspects into a solution with the potential to revolutionize contact center operations.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

The Northridge Group

MARCH 8, 2024

To add weight, in 2021, two Black women were running Fortune 500 companies for the first time ever. With a 17-year-old daughter preparing for college, she is keenly aware of the role model she needs to be for her daughter. As of 2023, women held 10.4% of leadership positions at Fortune 500 companies – an all-time high.

Consulting 135

Consulting Consulting Telecommunications Advertising 135

JivoChat

APRIL 25, 2021

Already, 2021 has introduced some shake-ups of its own, as retailers reinvent themselves for a new era. 13 New E-commerce Trends Shaping Online Shopping in 2021. Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement.

Chatbots 52

Chatbots B2B B2C Sales 52