The Best 5 Strategies To Really Understand Your Customers

Call Center Pros

The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. Directly solicit feedback from customers.

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e.

2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls

TechSee

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Data Analytics: From reactive to predictive response. The Truck Roll Challenge.

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e.

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

Virtual Employee Assistants (VEA) – or digital buddies – have been tapped as an effective solution to help contact centers both support and motivate their agents. They now demand more satisfying and empowering work experiences.

Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

Customer churn in the age of information is a fact of life for every business in every industry. Customers have unprecedented access to data, enabling easy comparisons of alternatives, as well as hassle-free provider changes with a simple click of a button.

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. customer exhibitors at MWC 2018: Verto Analytics. Virtual Customer Assistants.

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. view of customers by accumulating data from the various touch points that a customer may use to contact a company. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers.

An interview with Mike Palmer, Spearline's Chief Marketing Officer

Spearline

With a background in technical support and operations, it’s been an interesting career move for him. I’ve had a long relationship with Spearline, most significantly as a happy customer. It is very interesting that you were a customer.

Four Top Trends for Contact Centers

Taylor Reach Group

Interactive Voice Response systems (IVRs) leveraging algorithms to anticipate why a customer is contacting us have been around for more than 5 years. Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions.