Avaya

AUGUST 2, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social.

Enterprise 63

Enterprise Big data Analytics Technology 63

Avaya

JUNE 9, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social.

Enterprise 41

Enterprise Big data Analytics Technology 41

Avaya

SEPTEMBER 7, 2017

Consider how much has changed over the last decade in terms of technology and the customer experience (CX). And the concept of a platform that seamlessly integrated various channels and devices to deliver consistent, contextual, end-to-end experiences? About 10 years ago, the first iPhone would be hitting the U.S. market soon.

Customer Experience 67

Customer Experience Contact Center Analytics Finance 67