Monet Software

MAY 27, 2020

While the event may be over, all content is now available on-demand until May 21, 2021. Hear how Verint can assist in building out a practical road map to harnessing the power of AI. Thank you to everyone who made Verint Virtual such a success—and so much fun! That’s right! Bosses get cranky.

contact center workforce 83

contact center workforce Education Analytics Contact Center 83

Noble Systems

APRIL 14, 2021

Agent monitoring with listen, coach and barge modes help ensure quality and provide opportunities for training and the ability to provide assistance during a call. Rather than siloing information and data in separate areas, the unified virtual call center solution lets your systems work together.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Playvox

MARCH 21, 2022

pic.twitter.com/gGUjo1P58I — Nick Bunker (@nick_bunker) November 15, 2021. Related Article: 7 Proven Ways to Manage Contact Center Agent Staffing Shortages. Managing workers of any age remotely can be a challenge, but it gets easier if you’re working with the right contact center technology.

Contact Center 82

Contact Center contact center workforce Coaching Surveys 82