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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

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Trends, Business, and the Future of Sports

Avaya

My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. And the mobile, social, always-on nature of esports makes it a growing global phenomenon. The most strategic and lucrative sponsorship will become the mobile app.