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Trends, Business, and the Future of Sports

Avaya

APRIL 9, 2019

My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. And the mobile, social, always-on nature of esports makes it a growing global phenomenon. Think more VR, AI, tech visors, robotics.

Entertainment 51
Entertainment Social media contact Contact Center Technology 51
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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

As more customers seek to engage businesses through other channels than voice (e.g., SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. It’s no different when it comes to delivering on the customer experience.

call center software 140
call center software Best practices Call Center Interactive Voice Response 140
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