3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021
SharpenCX
NOVEMBER 3, 2020
And, as you map out each goal, assign relevant metrics to help agents understand progress toward those goals. Without metrics in place to measure progress, your team won’t get a clear picture of how their hard work translates to better results and outcomes. Read Next] How agent empowerment impacts customer service.
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