2020 Morale Multichannel Self service 
Eptica
SEPTEMBER 3, 2015
This is particularly true in Asia Pacific – by 2020 the region will be home to 60% of the world’s millennial population. Be multichannel While millennials are extremely active on social media, they don’t want to receive service exclusively through the likes of Twitter and Facebook. Share this page on: Tweet.
Calabrio
JANUARY 6, 2016
By 2020, the number of connected “things” is expected to rise to 30 billion. By the year 2020, your washing machine breaks down. It’s a relatively new model, equipped with sophisticated sensors that automatically alert the manufacturer if the appliance needs service. Prediction #3: Self-service is the key to success.
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