Playvox
NOVEMBER 16, 2021
But by the end of 2020, there were 150 team members on the Sweaty Betty contact center team. A Quality Management Solution with Muscle. It became clear that the company’s old quality management tool simply couldn’t keep pace with the company’s evolving business needs.
DMG Consulting
DECEMBER 7, 2020
DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report.
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DMG Consulting
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.
Playvox
JANUARY 13, 2022
The shift to the cloud only seemed to accelerate when the pandemic sent many workers home in the spring of 2020. billion in 2020. Quality Management (QM) Solution. Traditional quality assurance measures are good but by the time an issue is revealed, your customer experience has likely already paid the price.
DMG Consulting
SEPTEMBER 30, 2021
The market performed as expected during the COVID-19 health crisis in calendar year 2020. Total revenue for all companies that sell WFO suites on a generally accepted accounting principles (GAAP) basis in 2020 was $3.94 In 2020, total contact center WFO revenue was $2.08 million in 2020. billion, up 2.7 percent from $3.84
Playvox
DECEMBER 21, 2022
Performance And Quality Management. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022. Playvox Motivation helps you do that through gamification and healthy competition. Related Article: 3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use.
Enghouse Interactive
FEBRUARY 9, 2021
Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Their most recent research “ Customer Engagement Transformation: 2020-21 Research Study” was undertaken in August – October of 2020, and reflects key learnings from their transformation accelerated by the Covid-19 pandemic.
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