2020, CRM, Multichannel and Wireless - Customer Contact Central

7 Top Priorities for the Future of Customer Engagement

Calabrio

JANUARY 6, 2016

By 2020, the number of connected “things” is expected to rise to 30 billion. By the year 2020, your washing machine breaks down. As more agents are working remotely, in different countries, different time zones and in different languages, the contact center’s systems—for workflow, CRM, analytics—will have to be more tightly integrated.

Contact Center

Contact Center Analytics Self service Wireless

Contact Center Technologies 2017: find out what 23 experts say

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Of course, it took about 20 years for CRM to become an overnight success. by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. Contact Center and CX Research and Reports.

Contact Center

Contact Center Technology Benchmark Chatbots

Customer Contact Central

7 Top Priorities for the Future of Customer Engagement

Contact Center Technologies 2017: find out what 23 experts say

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