The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
In this post, we’ll explore several trends that are driving this growth and are influencing contact center leaders’ decision-making. Engagement Is Now Digital First Since 2020, online digital interactions between companies and customers have accelerated. How Does This Impact Omnichannel Forecasting? Complaints 2.
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