2020 Cloud contact Groups Multichannel 
Serenova
JUNE 24, 2020
Omnichannel Contact Centers: the Why and How in 2020. Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Integrate Tools.
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. And the truth is, most contact centers aren’t there yet.
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Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center?
VocalCom
FEBRUARY 19, 2018
The Aberdeen Group notes that companies that use video marketing grow revenue 49% faster year over year than those which do not. Cisco cites that by 2020, online videos will account for more than 80% of all consumer internet traffic. Other customers who are further along on the sales journey might benefit from tutorials.
VocalCom
JANUARY 15, 2018
According to Gartner, 85% of customer interactions will be managed without a human by 2020. According to Marketing Insider Group, 78% of U.S. Here are the top seven customer engagement trends to look out for this year. Artificial intelligence. Indeed, chatbots and virtual assistants will continue to transform customer service.
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