Agent Engagement Will Be Critical for Contact Centers in 2022
Fonolo
NOVEMBER 11, 2021
Agent attrition in 2020 was worsening; that contact center trend continued into 2021 and will continue in 2022. Turnover has plagued contact centers for a long time. One of your main jobs as a contact center leader is to recognize an engaged call center agent from an unengaged one. DID YOU KNOW?
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