2020 call center solutions Consulting Entertainment 
Revation Systems
JANUARY 12, 2018
In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption.
TechSee
JUNE 25, 2019
A Tata Consultancy Services survey found that 31.7% In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization.
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