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How to Manage Remote Agents

UJET

How can you manage a dispersed team effectively when everyone is remote? Use Workforce Management and Quality Management Solutions. Knowing the average length of support calls, possible bottlenecks, and the overall quality of support offered can have a large impact on support team goals.

article thumbnail

How to Manage Remote Agents

UJET

How can you manage a dispersed team effectively when everyone is remote? Use Workforce Management and Quality Management Solutions. Knowing the average length of support calls, possible bottlenecks, and the overall quality of support offered can have a large impact on support team goals.