Upstream Works

MAY 27, 2021

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. While a solid business case could be made solely for how IT would benefit, there’s a bigger story to tell that considers other stakeholders, both in and out of the contact center.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

Cisco - Contact Center

SEPTEMBER 17, 2020

For Canadian customers, this means that configuration data, call data records, call recordings, and reporting data can all be stored and maintained securely within their region – which is particularly critical for stringent Canadian data privacy regulations. To learn more about Cisco cloud contact center solutions, visit our website.

contact center solutions 125

contact center solutions Contact Center Surveys Enterprise 125

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

MAY 24, 2022

According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion in 2020” . This shows how cloud contact center software is gaining in popularity every passing day. What are cloud-based contact centers?

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Cisco - Contact Center

SEPTEMBER 3, 2020

Visit our Cisco Contact Center solutions website. July 21, 2020. Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center. Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020. Learn More.

Contact Center 91

Contact Center contact center solutions Analytics Surveys 91

Cisco - Contact Center

APRIL 27, 2020

See some practical examples and live demos of AI with Cisco Contact Center solutions (Session at Cisco Live, Video, and pdf available). After his computing studies, Marco has spent 8 years in SCADA industrial research developing innovative software for realtime applications and computer graphics. mpirrone@cisco.com.

Contact Center 113

Contact Center contact center solutions Interactive Voice Response Call Center 113

Cisco - Contact Center

FEBRUARY 1, 2021

Webex Contact Center [Solution webpage]. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. Cisco Identified as a Leader in Aragon’s Globe for Intelligence Contact Centers 2020 [Analyst study]. Learn More.

Contact Center 119

Contact Center Transportation Customer Experience Wireless 119