TechSee

OCTOBER 31, 2018

This growth is expected to continue, with Technavio predicting that the global telecom IoT market will post an impressive CAGR of more than 42% by 2020. The driver for this growth? Artificial intelligence (AI). Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

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Interactive Voice Response Telecommunications Chatbots Big data 100

TechSee

APRIL 3, 2018

In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020. Considering churn is closely linked to customer satisfaction, companies are attempting to transform their customer experience to meet consumers’ high expectations.

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Customer retention Technology Analytics Technical Support 141

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator. According to Gartner “ Contact center infrastructure and CRM functionalities are increasingly integrating , and sometimes competing, to deliver customer engagement capabilities.

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Call Center Customer Support Customer centricity Contact Center 56

Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. It gains more ground in 2010, especially in helping with big data analysis.

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Contact center software Contact Center contact center solutions call center software 40

aircall

NOVEMBER 17, 2016

By 2020, people will own an average of twenty connected devices, each. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free!

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Customer Service Self service Brand ambassadors virtual call center 54

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.

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Contact Center Technology Self service Call Center 116