Remove 2020 Remove Big data Remove call center solutions Remove Technical Support
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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020. The technology has proven especially effective in specific use cases, such as billing proofs and technical support.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.