Serenova
MAY 29, 2020
Contact Center Best Practices for 2020. Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. The post 9 Contact Center Best Practices for 2020 (and Actionable Tips) appeared first on Serenova.
Serenova
MAY 29, 2020
Contact Center Best Practices for 2020. Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. The post 9 Contact Center Best Practices for 2020 (and Actionable Tips) appeared first on Serenova.
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AWS Machine Learning
OCTOBER 5, 2022
With PPT data from the 2020-2021 season, we built a model to predict the likelihood that a face-off is occurring at a specified location given the average distance of each team to the location and the velocities of the players. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics.
AWS Machine Learning
DECEMBER 16, 2022
Fortuna provides calibration methods, such as conformal prediction, that can be applied to any trained neural network to obtain calibrated uncertainty estimates. This concept is known as calibration [Guo C. 2020] , temperature scaling [Guo C. 2020] , temperature scaling [Guo C. 2022] methods. 2022] methods.
EPIC Connections
SEPTEMBER 28, 2017
workforce by the end of 2020 (read: in two years !) These services combine technology with industry benchmarking and best practices to ultimately drive higher contact center performance. Technology needs to be flexible and easy-to-manage to accommodate the evolving workforce and support the future success of your business.
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