Remove 2020 Remove At home agents Remove Coaching Remove Gamification
article thumbnail

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report.

article thumbnail

Remote Workforce Management – From Survive to Thrive in 3 Easy Steps

CSM Magazine

M any team leaders have become ‘mother hens’ to their work-at-home agents, caring for their wellbeing and motivation. Workforce Management (WFM) has come to mean so much more in 2020. Certainly, at Calabrio we have seen how COVID-19 has triggered extreme opportunities and challenges for contact centres.