NobelBiz

NOVEMBER 23, 2020

No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms. In an article published on 30 th of October , Kathleen L. In addition, the new act also regulates telephone communication.

Contact Center 52

Contact Center Interactive Voice Response Multichannel Telecommunications 52

NobelBiz

SEPTEMBER 30, 2020

2020 shifted the perspectives of many, if not all, industries across the globe. Let’s define a Virtual Call Center In broad terms, a virtual call center is a piece of software that offers the possibility of remote work, blending cloud VoIP technology with multichannel or omnichannel solutions. Weekly trivia contests.

virtual call center 52

virtual call center Call Center Contact Center voip 52

aircall

JUNE 9, 2021

Multiple studies, articles, and experts highlight the importance of delivering excellent customer service. Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020. Want to know more about how to balance your multichannel customer service communications?

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

CrazyCall

JANUARY 11, 2019

In this article, I will focus on the most promising sales trends that can make or break your business next year. We have seen it all, from fake bodies in the fashion industry, flat burgers to latest fail by Samsung. Since they grow up with online shopping, they are used to industry standard. Sales trend no.1 Mobile first.

Sales 83

Sales Advertising Marketing Chatbots 83