Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans
CSM Magazine
JUNE 10, 2021
In fact, negative connotations still swirl around the contact centre despite the central position it has found itself in since the first quarter of 2020. According to a 2020 Call Centre Helper report , 23.9% To get the first part right, aim to create better customer experiences. 3) Create accountability for key contact drivers.
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