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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. This can easily be performed with customer relationship management (CRM) software and Voice over Internet Protocol (VoIP). Similarly, VoIP helps to manage customer calls from anywhere in the world without any need for an internet connection.