2019 industry standards Service level Surveys 
Fonolo
JUNE 9, 2014
In the world of contact center metrics, “service level” has always held a special place. It gives the industry a universally understood way to talk about how quickly customer calls are answered by support agents. Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA.
CSM Magazine
MARCH 22, 2023
Engineers no longer have to physically check-in at the start and end of each working day, or as jobs are completed, and customer service levels are boosted with live updates and accurate ETAs. Macaw Security Solutions offers a comprehensive multi-layered security strategy for individuals, businesses, and public services across the UK.
Expert insights. Personalized for you.
96 
Let's personalize your content