Why UX Design is Vital to User Satisfaction and Ongoing Job Security
C3Centricity
NOVEMBER 4, 2020
Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. Just ask anyone who has chatted with a bot or gone round in circles clicking numbers on a self-service phone line! AI is already proving to be of great value in following and analysing customer service connections.
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