ShepHyken

JULY 1, 2019

Digital disruption, IOT, AI, big data, sophisticated and mysterious algorithms, bots…and the list goes on. Forbes) Business-to-business (B2B) and business-to-consumer (B2C) sales have traditionally been two different beasts, relying on two distinct sets of fundamentals and best practices. But times are changing. Play Gloria!”

Journey mapping 302

Journey mapping Customer Service B2C Big data 302

C3Centricity

DECEMBER 1, 2020

And this is thanks to the increased use of data, or as we now like to term it Big Data, and algorithms to analyse it all. . Data gives us information about what to do, or more precisely, AI now controls many of the processes in which we are involved. It’s not that Big Data is smarter. ” Why?

Marketing 71

Marketing Big data Customer centricity B2C 71

Natalie Petouhof

JANUARY 5, 2016

Tweet CES: The Connected Internet of Things Dominates: Analysts predict by 2019 that only 49 percent of data in the cloud will be from PCs, and the biggest drivers of the shift will be smartphones and IoT. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. But will all that data help?

Big data 40

Big data B2C B2B Technology 40

JivoChat

APRIL 25, 2021

Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. In B2C retail, chatbots allow organizations to provide support to consumers throughout the entire buying process on multiple channels. trillion in 2014. Source: Onfleet.

Chatbots 52

Chatbots B2B B2C Sales 52