Remove 2019 Remove At home agents Remove Customer Care Remove outsourcing
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5 Evolving Contact Center Technologies and Where the Next Year Will Take Them

BlueOcean

TLDR: Looking for an outsourced partner who can help you get to the next level in your contact center? Simply request pricing for our outsourced customer care solution. This lines up with market predictions; contact center AI is expected to soar from $800 million in 2019 to $2.8 Contact Center Data Analytics.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.