CX Global Media
MAY 24, 2018
Adriana Thompson – Contact Center Supervisor of the Year 2018. The unfortunate industry standard has been that an immense burden is placed on individual supervisors to find their own way to success – quickly.” – Click to Tweet. How to become a better leader when the path to success is not so visibly clear.
Fonolo
OCTOBER 3, 2018
As we begin to look back at 2018, one thing is becoming clear: Not every contact center is created equal. Just like in many industries, contact centers have their own workplace hazards, and a focus on best practices for dealing with them in a humane way will improve a contact center by leaps and bounds. Plus so Much More!
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Fonolo
JUNE 9, 2020
Gathering feedback from customers has become an industry standard for contact centers. This is great for team morale and lets them know what they’re doing well so they can continue the trend. TIP: When implementing new processes or standards, ensure that expectations are clear among your agents. Customer Satisfaction.
Taylor Reach Group
MARCH 19, 2018
Low occupancy can also lead to poor morale and agent dissatisfaction. Many Contact Center managers assume that a target Service Level of 80 -20 is the industry standard and therefore use that as their own target. This content was originally created in 2010 and was updated in 2018.
Dialer 360
APRIL 10, 2018
Some of the amazing quotes at Gallup News include, “working as a call center agent can be a lonely position, and sitting in a cubicle for hours on end can be hard on morale”. Agents with Proper Information Fit the Needs Of 2018. Flexible Working Environment- This Is What Your Employees Want!
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