CX Global Media

MAY 24, 2018

Adriana Thompson – Contact Center Supervisor of the Year 2018. The unfortunate industry standard has been that an immense burden is placed on individual supervisors to find their own way to success – quickly.” – Click to Tweet. How to become a better leader when the path to success is not so visibly clear.

industry standards 257

industry standards Contact Center Morale Call Center 257

Fonolo

JUNE 9, 2020

Gathering feedback from customers has become an industry standard for contact centers. This is great for team morale and lets them know what they’re doing well so they can continue the trend. TIP: When implementing new processes or standards, ensure that expectations are clear among your agents. Customer Satisfaction.

Contact Center 129

Contact Center Average Handle Time First call resolution Metrics 129

Dialer 360

APRIL 10, 2018

Some of the amazing quotes at Gallup News include, “working as a call center agent can be a lonely position, and sitting in a cubicle for hours on end can be hard on morale”. Agents with Proper Information Fit the Needs Of 2018. Regular training sessions and coaching programs are more helpful. Tips for Proper Knowledge.

Telemarketing 21

Telemarketing Call Center Interactive Voice Response Metrics 21