Creative Virtual

DECEMBER 13, 2018

As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA. By Mandy Reed, Marketing Manager (Global).

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

JustCall

APRIL 24, 2023

Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. Talkdesk Overview Talkdesk is a browser-based virtual telephony solution. It offers contact center functionality for enterprises through features like: Call queues Voicemail Automated workflows, etc.

voip 52

voip CRM Enterprise Call Center 52

JustCall

FEBRUARY 13, 2023

Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition. Recommended for you: Is Your Contact Center Ready for the New Year?

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40