TRUSTID

DECEMBER 16, 2018

According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. While some industries such as retail and banking may see more attacks, hospitals and other public agencies are doing everything they can to protect their customers’ confidential information from falling into the wrong hands.

Engineering 52

Engineering call center professionals Call Center Accountability 52

TRUSTID

AUGUST 30, 2018

While banks know that relying on conventional knowledge-based authentication (KBA) can leave customer accounts vulnerable to social engineering attacks, many continue to take that risk anyway. The problem with getting too comfortable with how you identify callers is it can put your customers at risk.

Banking 64

Banking call center professionals Engineering Contact Center 64

TRUSTID

JUNE 14, 2018

The data is collected by fraudsters to build personal profiles they can sell to other criminals, apply for credit cards, or socially engineer banks to takeover customer accounts. When TRUSTID plays with existing technologies it can put banks on a path for becoming multi-factor authentication compliant. .

Banking 50

Banking Engineering call center professionals Call Center 50

TRUSTID

JUNE 30, 2018

Multiply that by the number of customer calls your contact center receives each year, and you can start to understand the financial impact KBA has on your bank’s operating expenses, not to mention the damage to your profitable bank-customer relationships.

Call Center 49

Call Center Banking Contact Center Interactive Voice Response 49