LiveChat

JANUARY 3, 2019

So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. 6 best AI chatbots to improve your customer service. Chatbots are no longer a trend; they are a customer service tool that can do miracles (when in good hands). OK, you might want to hire chatbots.

Chatbots 59

Chatbots B2B SaaS B2C 59

Answer Dash

MAY 7, 2018

Current Businesses: Strengths and Struggles A Shift to Cloud and SaaS Solutions “Fifty-six percent of CIOs in Gartner's CIO survey indicate they are adopting cloud as either an option or as part of a "cloud first" approach, while 71% look to SaaS either first or as an option,” ( Gartner ). . trillion to $15.4

Customer Experience 54

Customer Experience B2C B2B SaaS 54

ChurnZero

FEBRUARY 7, 2020

It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention.

SaaS 64

SaaS Transportation B2C Customer retention 64

SmartKarrot

FEBRUARY 16, 2022

80% of B2B buyers expect a purchase experience similar to that of B2C customers. In 2018, 54% of consumers utilized email to contact a company, making it the most popular customer care channel. of online shoppers from the US, the biggest challenge with chatbots and live chat is they offer a lot of unhelpful responses.

Customer Experience 10

Customer Experience B2B Advertising B2C 10