Remove 2018 Remove Abandon rate Remove call center solutions Remove Contact Center
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How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Revation Systems

1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). This resulted in long call center wait times and higher abandonment rates. Likewise, Banner Health found that between 2016 and 2018, referral volume had declined significantly.

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5 things we love about Talkdesk

Talkdesk

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.