Remove 2017 Remove contact center solutions Remove Employee engagement Remove Quality management
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Why Serenova’s Acquisition of ProScheduler Is Important—to Me and Our Industry

Serenova

We’ve seen a consistently growing need for a combined CCaaS and workforce optimization solution set. The addition of ProScheduler to Serenova’s robust portfolio of contact center solutions represents the right combination of product, technology and talent to fit our vision while meeting market need—a win for all.

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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. Gallup reports that low-effort managers engaging in “quiet firing” is a big issue.