More Customer Channels: Your Biggest Pain Point Is NOT What You Think
CX Global Media
JULY 2, 2018
And with 92% of customers reporting that an agent’s perceived mood affects their experience, not having an agent- focused omni-channel solution could be your biggest pain point of all. Cameron Weeks : Yeah, we really focus on the Agent Experience side of the contact center. what you need to improve the Customer Experience most.
Let's personalize your content