DMG Consulting
OCTOBER 26, 2017
Cloud Contact Center Solutions Improve Relationships between Business and IT. There are many good and proven reasons for using cloud-based applications, but eliminating the need for internal technical resources (also known as IT) is not one of them. I would like to receive the monthly DMG Newsletter. By Donna Fluss.
USAN
OCTOBER 22, 2017
Visual IVR for Amazon Connect extends omnichannel IVR to Amazon Connect service. October 23, 2017 – USAN, a provider of cloud-based omnichannel customer engagement solutions, today announced the availability of Visual IVR for Amazon Connect on AWS Marketplace. Often, that means using self-service options.
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Taylor Reach Group
JULY 6, 2018
million complaints about robocalls in 2017, more than double the 2.18 Cloud: Most Contact Centers Have Not Moved to the Cloud – But It Won’t Be Long. Call Centre Helper’s survey suggests that a little over a fifth, 21.0%, of Contact Centers have moved to the cloud. million complaints logged in 2013. (NY
Callminer
DECEMBER 17, 2019
Cloud contact centers may be more reliable. “Cloud contact centers are 27% cheaper and experience 35% less downtime than their on-premise counterparts.” respondents (34%) chose ‘Automated Telephone System (IVR)/inability to reach a live person for customer support.’”
Cisco - Contact Center
JANUARY 21, 2020
With new generations of new consumers speaking their mother tongue language when calling a contact center, the translation problem will not disappear anytime soon. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions. Video on YouTube: Cognitive Contact Centers Voice Transcription Translation.
8x8
MAY 16, 2017
By offering ease of use, flexibility, instant changes and revolutionary economics, a new type of contact center solution is giving businesses and teams a new and intelligent way to maintain and manage open lines of communications with customers, partners and fellow employees. Drag-n-drop IVR configuration through a web-based interface.
Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Which Topics Are Most Important for Your Customer Service Department in 2017?
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